Terms of use & Return Policy

At our website, "Noah Al-Zakwani," we are committed to customer satisfaction and pride ourselves on providing high-quality products and services. However, if you are not satisfied with your purchase for any reason, we offer a flexible usage and return policy under the following conditions:

Content and Account Accounts must be used personally and responsibly. Sharing login credentials or reselling access to content is prohibited.

Purchased Books After completing a purchase, the book will appear in the account of the user who made the payment. Purchasing allows reading only on the website and does not grant the right to download, print, copy, or distribute the book.

Educational Courses You can view paid and free courses immediately upon creating your account on the website. Purchased courses can be accessed through your account, and sharing any course content through the website is not permitted.

Payments and Refunds Payments are processed through the methods displayed on the checkout page. Refund requests are subject to the terms and conditions outlined during purchase.

You have the right to request a return or exchange within 2 days of receipt, provided that the return conditions mentioned below are met.

✅ Return Policy

The product must be in its original condition, unused, and undamaged.

The product must be returned in its original packaging with all accessories and the invoice or proof of purchase.

In case of a manufacturing defect or order error (the product ordered is not the one ordered), the company will cover the full shipping cost.

For returns for reasons unrelated to defects, the customer will be responsible for the shipping fees.

❌ Products Not Eligible for Returns

Digital products after downloading or activation (such as ebooks, courses, and licenses).

Services that have been completed or initiated.

Products that have been used or modified.

Special offers and discounted products (according to store policy).

💸 Refund Process

Refunds will be issued to the original payment method within 24 to 48 business hours after request approval.

📝 Return Request Process

Send us your order number and the reason for the return.

Awaiting confirmation of acceptance and shipping/delivery details.

Support@noahalzakwani.com